MzansAfrica Legal Policies & Terms

1.1. These Terms of Use ("Terms") govern your access to and use of the MzansAfrica mobile application, web platform, and digital service infrastructure (collectively, "MzansAfrica" or the "App").

1.2. By downloading, registering, subscribing to, or using MzansAfrica, you agree to be bound by these Terms. If you do not agree, you must immediately cease using the App.

1.3. No Long-Term Contracts MzansAfrica operates on a flexible, pay-as-you-go subscription and pay-per-use model. Users are not locked into long-term service contracts or fixed-term commitments.

2.1. MzansAfrica is a digital marketplace platform designed to connect consumers, service providers, handymen, job-seekers, micro-enterprises, and independent contractors ("Users").

2.2. MzansAfrica acts strictly as an electronic technology intermediary. MzansAfrica is not a joint venture partner, employer, labor broker, or legal principal in transactions, job agreements, or work orders arranged directly between independent users on the platform.

3.1. To access features such as lead unlocking, quoting, listing contractor profiles, or accepting local job notifications, you must register a user account with accurate and up-to-date personal details.

3.1A. No Identity Documents MzansAfrica does not verify identities and does not ask any subscriber to upload ID documents, passports or ID numbers. Users must verify each other independently before entering into any agreement or work arrangement.

3.2. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

3.3. Capacity You warrant that you possess full legal capacity under South African law (or operate with the express consent and supervision of a parent or legal guardian).

4.1. You agree not to use MzansAfrica for any unlawful purpose, including fraud, harassment, false advertising, or deceptive trade practices.

4.2. You may not upload malicious code, reverse-engineer platform scripts, compromise database security, or deploy automated data scraping engines without prior written authorization.

5.1. All software source code, user interfaces, branding, graphics, logos, and visual assets of MzansAfrica remain the exclusive intellectual property of MzansAfrica.

5.2. Users are granted a limited, revocable, non-exclusive license to use the App for personal or direct business purposes while maintaining an active, compliant account.

6.1. MzansAfrica is provided on an "as is" and "as available" basis.

6.2. Subject to non-waivable statutory provisions under the Consumer Protection Act 68 of 2008 (CPA), MzansAfrica disclaims liability for indirect, special, or consequential damages resulting from platform downtime, third-party payment gateway disruptions, or service disputes between consumers and independent contractors.

7.1. These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

7.2. Any formal legal disputes arising from or relating to the use of MzansAfrica shall be subject to the jurisdiction of the competent courts in South Africa (including the High Court of South Africa, KwaZulu-Natal Division, Durban).

1.1. MzansAfrica operates on pay-as-you-go digital subscriptions (e.g., weekly, monthly, or pay-per-use plan tiers).

1.2. Subscriptions auto-renew at the end of each billing cycle unless cancelled by the user prior to the scheduled renewal date.

1.3. No Lock-In You can cancel your auto-renewing subscription at any time without incurring cancellation fees or early termination penalties.

2.1. In terms of Section 44 of the ECTA, when purchasing a digital subscription or plan on MzansAfrica for the first time, you are entitled to a 7-day cooling-off period to cancel the transaction and receive a refund without penalty or reason.

2.2. Statutory Exceptions Under Section 42(2) of ECTA, the 7-day cooling-off refund right does not apply if you have actively accessed or consumed the paid digital subscription features (e.g., unlocking leads, issuing quotes, or consuming premium feature credits) prior to submitting the cancellation notice.

3.1. In-App Self-Service Cancellation You can cancel your subscription renewal at any time prior to your next billing date directly via App Settings → Account & Subscription → Cancel Subscription.

3.2. Effect of Cancellation Upon cancelling, your subscription remains active until the conclusion of the current paid billing period. You retain access to paid features for the remainder of that period, after which no further charges will occur, and your account will revert to the standard basic tier.

If you subscribed to MzansAfrica as a direct result of direct marketing, you retain the right to rescind the subscription within 5 business days of purchase without reason or penalty, pursuant to Section 16 of the CPA.

5.1. Completed subscription periods are non-refundable except where required by law or in instances of material, unrectified platform defects.

5.2. If a technical error or verified system defect prevents you from accessing paid subscription features, and MzansAfrica cannot resolve the fault within a reasonable timeframe, you are entitled to a pro-rata refund or credit in terms of Section 56 of the CPA.

5.3. Approved refunds will be processed via the original payment method within 14 to 30 days of approval.